Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer FREE SHIPPING for our products!

Free Shipping within the 48 U.S states!

Which payment methods are accepted in the Online Shop?

We accept PayPal and Online card payments only.

It is your best protection as a buyer.

All major credit cards are accepted through secure payment processor.

How long will delivery take?

Your order will be processed within 2 business days after your payment.

Shipping time varies between 2-4 business days. 

We don’t accept P.O.BOXES.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from PayPal or your debit/credit card company confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a two working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

I want to return my goods, what is you policy?

We offer a 30 Day Return Policy.

Money back guarantee!

However, all items purchased must be returned in the same condition as they were received in. 

In the unlikely event that the item is sold out or on backorder, we will refund 100% of your money.

If merchandise you found defective or damaged in the transit, please contact us freely. We will solve your problem ASAP.

If other reason, you want to ship it back to us, you will be responsible for the returning shipping fee and we will send the replacement after receiving the returned item.

If you are unsatisfied for any reasons, please do not be quick to leave a LOW DSR (LESS than FIVE STARS) or Neutral/Negative Feedback. Just contact us for solving at any time. We will try best to provide you best solution ASAP. Please be confident with us!

Send us an email

    Email: [email protected]

    3727 N Pine Grove Ave, Chicago, Illinois

    We’re open Monday – Saturday, 9 a.m. – 7:00 p.m.